Veterinary Client Service Representative

Description

Are you passionate about animals and providing exceptional customer service? We’re looking for a friendly, reliable, and detail-oriented Client Service Representative (CSR) to join our veterinary team. As a CSR, you’ll be the first point of contact for our clients and play a key role in delivering a positive experience for both pet owners and their furry family members.

• Greet clients and pets warmly upon arrival, ensuring a welcoming and professional environment
• Answer phones, schedule appointments, and manage the clinic’s appointment calendar
• Check clients in and out, process payments, and provide accurate invoices
• Maintain up-to-date client and patient records with attention to detail and confidentiality
• Communicate clearly with veterinary staff and clients to relay important medical and care information
• Assist with front desk operations including filing, restocking, and maintaining a clean lobby
• Provide empathetic and calm support during urgent or emotional situations
• Other tasks as assigned 

• Prior veterinary experience required
• Strong communication and interpersonal skills
• Comfortable using practice management software 
• Ability to multitask in a fast-paced environment
• Compassion for animals and a strong customer service mindset
• Reliable and punctual with strong attention to detail

About the Hospital

Thrive Round Rock offers primary and urgent care services. Our hospital team includes tenured veterinarians, nursing staff, and compassionate front office team members to ensure your clients and patients are getting the best in veterinary medicine care.   

Primary Care: Monday-Friday 8am-6pm

Urgent Care: Monday-Saturday 1pm-10pm

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay 
• 401(k) with employer match  
• Mental health resources, including 24/7 access to Lyra Health  
• Paid parental leave 
• Purr-ental leave for when you adopt a pet 
• Employer-sponsored childcare and elder care  
• Personalized care for every family-forming journey  
• FREE CE courses 
• Pet perks and veterinary service discounts  
• Student loan management tools and assistance 

Provide your best care with more bridges and less barriers. 

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide. 

You’ll Thrive With Us 

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Move into any specialty, hospital type, or environment – across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. 

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.  

We believe that supporting our people is the key to helping pets thrive through every stage of life. 

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.