Veterinary Client Service Representative
Hospital/Support Office (HQ): Greenbriar Veterinary Hospital & Luxury Pet Resort
Location: Frederick, MD, 21704
Time Type: Part-Time
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Description
Client Service Representative – Greenbriar Veterinary Hospital & Luxury Pet Resort
Frederick, Maryland
Shift/Schedule: Part-Time
Greenbriar Veterinary Hospital & Luxury Pet Resort , a Thrive Pet Healthcare Partner, is looking for a Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.
At Greenbriar Veterinary Hospital & Luxury Pet Resort, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.
Experience & Skills Requirements:
- Has experience in veterinary client service
- Enjoys connecting with people and has exemplary customer service skills
- Believes that attention to detail matters
- Wants to learn and accepts feedback openly
- Has excellent communication skills, both oral and written
- Possesses a sense of calm, even in the chaos
- Demonstrates dependability and ethical decision making
- Is not afraid of challenges and has determination to work through obstacles
- Can work well within a team of diverse individuals, showing compassion and empathy
- Is flexible with their availability and able to work a variety of shifts, including weekends and holidays
The Client Service Representative is a part of our Client Service Team. We value collaboration, a supportive environment, dedication and we strive for excellence in all that we do. We enjoy working together and want to help each other be the best we can be! This is a full-time position. Schedule flexibility is required.
Primary Job Responsibilities:
- Responsible for ensuring excellent customer service is provided to our clients.
- Answer and prioritize incoming phone calls
- Monitor client flow from check-in through discharge
- Provide excellent customer service to our referring veterinarians and their staff by assisting with their needs and those of their clients.
- Records management
- Audit client and patient electronic records for completeness and accuracy of information.
- Process payment transactions
- Assist with client education
- Relay accurate and complete information from clients to veterinarians and other team members
- Work closely with team members to build comradery, cooperation and respect
About the Hospital
At Greenbriar Veterinary Hospital & Luxury Pet Resort, we provide primary care for dogs and cats, resort services including boarding and daycare for various pets, grooming, spa services, and canine training. We also offer emergency and urgent care for current clients during business hours—please call ahead.
Serving Maryland, Virginia, West Virginia, Washington D.C., and Pennsylvania for over 15 years, we are IBPSA and Fear Free certified. Located on 30 acres in Urbana, Maryland, our facility features walking trails, exercise runs, and open play areas, making it a dream vacation for your pet.
We are open: Monday – Friday 8:00am – 6:00pm, Saturday 9:00am – 3:00pm
Serving: Maryland, Virginia, West Virginia, Washington D.C. and Pennsylvania
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.
Support for you is as vital as the support you provide.
You’ll Thrive With Us
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
- Our vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- Scholarship opportunities and tuition reimbursement
- Move into any specialty, hospital type, or environment – across the nation.
- Leadership training for a thriving and long career in the veterinary profession.
About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.
We look forward to hearing from you, apply today!
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