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Veterinary Client Service Representative-Lead

Hospital/Support Office (HQ): Thrive Pet Healthcare Specialists- Hoffman Estates
Location: Hoffman Estates, IL, 60169
Time Type: Full-Time
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Description

Lead Veterinary Customer Service Representative

Thrive Pet Healthcare Specialists

Hoffman Estates, IL

Full-time

At Thrive Pet Healthcare Specialists, we provide emergency, specialty, and critical care for dogs and cats in Hoffman Estates and the greater Chicago area. Located on Higgins Road, we are conveniently located to support all the pets in Hoffman Estates, Chicago, and surrounding communities. Our 25,000 square foot multi-specialty, 24/7 emergency facility provides streamlined, advanced care services for patients' critical and specialty care needs. Designed with an open floor plan and equipped with innovative technology, Thrive Pet Healthcare Specialists Hoffman Estates promotes collaboration and best-in-class care. 
Our Ideal Candidate for Lead Veterinary CSR: 
  • previous Veterinary Customer Service experience is required!
  • experience as an ECC/Specialty Veterinary Customer Service Representative is preferred.
  • previous leadership experience required.
  • flexible availability--nights, weekends, holidays

Hoffman Estates is part of Thrive Pet Healthcare and is proud to offer industry-leading support for our Staff: 

  • Competitive compensation $22-24/hr
  •  Health benefits (vision, dental, and life insurance too) 
  •  401k w/employer match 
  •  Annual Paid Time Off 
  •  Additional family & furry care support options, including veterinary care discounts. · Check out our INDUSTRY leading benefits!! 

Every Thrive Healthcare member receives: 

  •  Paid Parental Leave- 8 weeks fully paid 
  •  Purr-ental Leave- A 3-day leave to acclimate a shelter-adopted pet  into your household 
  •  Carrot- Fertility and family forming benefit 
  •  Bright Horizons- backup childcare, elder care, personal care 
  • Lyra-mental health support
  • Hinge-virtual physical therapy
  •  Advanced career path opportunities

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered. 




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