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Veterinary Client Service Representative

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CARE Veterinary Center
Location: Frederick, MD, 21703
Time Type: Full-Time

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Description

CARE Veterinary Center is seeking a Full-Time experienced Daytime Veterinary Customer Service Representative to join our team!

Our Veterinary Customer Service Representatives will answer and triage phone calls from clients, schedule appointments and procedures, check in clients, monitor flow, manage record requests, process payment transactions, and more!


Why work at CARE Veterinary Center?

  • We focus on our people. We only go as far as they will take us.
  • We are a leading animal specialty and emergency service facility located in the heart of Frederick, MD, but serving the tri-state area.
  • We strive to provide exceptional, compassionate care with superior client service.
  • We offer our staff an excellent benefits package that includes medical, dental, life, 401(k), paid time off, paid parental leave, generous pet benefits, and much more!  

Our Ideal Candidate is:

  • Experienced Veterinary Customer Service Representative
  • Someone who has compassion for both the animal patients and the pet owners.
  • Someone who is a motivated team player.
  • Someone who can communicate effectively and professionally with our doctors, customers, and other staff members.
  • Someone who has a desire and passion to learn every day.
  • Someone who is reliable, detail-oriented, and comfortable in a fast-paced environment.
Benefits – our care in action 
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:  
  
  • Competitive pay 
  • 401(k) with employer match  
  • Mental health resources, including 24/7 access to Lyra Health  
  • Paid parental leave 
  • Purr-ental leave for when you adopt a pet 
  • Employer-sponsored childcare and elder care  
  • Personalized care for every family-forming journey  
  • Discretionary funds and FREE CE courses 
  • Pet perks and veterinary service discounts  
  • Student loan management tools and assistance 
  
Provide your best care with more bridges and less barriers. 
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease. 
  
Support for you is as vital as the support you provide. 
  
You’ll Thrive With Us 
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through: 
  • Our vast, diverse, and free library of continuing education courses - ThriveU 
  • Live, virtual interactive workshops to develop valuable leadership skills  
  • A program to designed to teach you the fundamentals of running a pet hospital  
  • Scholarship opportunities and tuition reimbursement   
  • Move into any specialty, hospital type, or environment – across the nation. 
  • Leadership training for a thriving and long career in the veterinary profession. 
  
 Compensation negotiable based on credentials and experience with a hourly pay rate starting at $19 - $20/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.  
  
  
About Thrive 
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.   
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.    
We believe that supporting our people is the key to helping pets thrive through every stage of life.   
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support. 
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve. 


Apply today! We look forward to hearing from you!  

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