Veterinary Client Service Representative

Description

Veterinary Client Service Representative

Arrowhead Veterinary Hospital

Fruita, CO

Compensation: $16.50–$18.50/hour, based on experience and qualifications. 

Be the First Friendly Face for Pets and Their People

Arrowhead Veterinary Hospital, a proud Thrive Pet Healthcare partner, is seeking a friendly, organized, and compassionate Client Service Representative to join our team. We offer the warmth of a close‑knit clinic with the support, benefits, and growth opportunities of Thrive’s nationwide network—so you can do your best work and feel supported along the way.

What You’ll Do

As a Client Service Representative (CSR), you’ll play a vital role in our hospital by:

• Greeting clients and pets warmly and creating a positive first impression
• Assisting new clients with registration and communicating expected wait times
• Answering phones, emails, and non‑medical client questions with professionalism and empathy
• Scheduling appointments, diagnostics, and follow‑ups
• Coordinating with referring hospitals to obtain patient records
• Maintaining accurate client and patient information in hospital systems
• Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
• Reviewing invoices, processing payments, and reconciling cash drawers
• Supporting and mentoring fellow team members

What We’re Looking For

Required Experience & Skills

• Customer service experience and/or at least 1 year of veterinary experience
• Excellent communication and interpersonal skills
• Strong multitasking abilities in a fast‑paced environment
• Comfortable with basic accounting, cash handling, and financial reconciliation
• Team‑oriented with a positive, professional demeanor

You’ll Thrive Here If You Are

• Friendly, upbeat, and people‑focused
• Compassionate toward pets and their families
• Motivated to grow and develop within the veterinary field 

You’ll Grow with Us  

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:  

• Our vast, diverse, and free library of continuing education courses - ThriveU  
• Live, virtual interactive workshops to develop valuable leadership skills   
• A program designed to teach you the fundamentals of running a pet hospital  

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.  

Benefits – Our Care in Action

We offer a comprehensive benefits package designed to support your emotional, physical, professional, and financial wellbeing, including:

• 401(k) with employer match
• Medical, dental, vision, life, and disability insurance
• Mental health support through Lyra Health
• Paid parental leave
• Purr-ental leave for new pet adoptions
• Backup childcare and elder care support
• FREE CE courses
• Pet care discounts and perks
• Student loan support tools 

Some benefits are available to full-time team members (30+ hours/week) and may be subject to eligibility requirements.

About Thrive 

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com. 

We welcome you to join our story and join where #WeThriveTogether.