Workday Total Rewards & Talent Architect
Thrive Pet Healthcare
Location: Remote
Time Type: Full-Time
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Description
Workday Total Rewards & Talent Architect
Thrive Pet Healthcare
Location: Remote
Full-Time
You Support Pets’ Lives. We’re Here to Support Yours.
You give so much of yourself to your work and at Thrive Pet Healthcare, we recognize the impact you make every day. Across our Home Office teams, you’ll partner closely with leaders and colleagues nationwide to shape the future of veterinary care. You’ll do it with the support, tools, and community you need to thrive.
As part of a network of 350+ hospitals and a growing corporate team, you’ll be appreciated for who you are, the expertise you bring, and the impact you make across our organization.
Who We Are
Thrive Pet Healthcare is united by our mission to bring quality, empathetic veterinary care to pets and their families. Our Home Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions, all while having plenty of fun along the way.
Make an Impact in This Role
Thrive Pet Healthcare is united by our mission to bring quality, empathetic veterinary care to pets and their families. Our Home Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions, all while having plenty of fun along the way.
We’re looking for a Workday Total Rewards & Talent Architect to serve as the in-house subject matter expert for Compensation, Benefits, Core HCM, Talent, and Performance, while also driving scalable production support triage standards across HR and Payroll operations.
This role is ideal for a strategic architect who can lead large-scale annual processing events, modernize foundational programs, and stabilize production operations in a fast-moving healthcare environment
What You’ll Do
- Compensation Architecture
- Compensation Architecture & Administration
- Lead the configuration and administration of Workday Compensation, ensuring scalable, accurate, and compliant processes
- Configure and maintain compensation programs in Workday, including base pay, merit increases, market adjustments, one-time payments, and incentive plans
- Support the design and implementation of compensation structures, job architecture, and career frameworks
- Partner with Compensation to implement and execute annual merit and base pay cycles, including guidelines, system configuration, testing, and deployment
- Partner with Compensation to optimize compensation structures and processes surrounding:
- base compensation
- market adjustments
- one-time payments
- bonus and incentive frameworks
- Serve as the Workday Compensation SME for enterprise initiatives such as job architecture revitalization, career framework redesign, and compensation harmonization, providing system design guidance, configuration support, ensuring scalable, compliant implementation
- Benefits Architecture
- Implement Workday Benefits strategy designed by the Benefits team, including plan design configuration, eligibility, enrollment events, and dependency rules
- Partner with Benefits on enterprise Open Enrollment system implementation, while owning and executing the associated system components, including readiness planning, testing strategy, vendor coordination, communication dependencies, and production support
- Configure and optimize:
- new benefit plans
- life event rules
- evidence of insurability workflows
- dependent verification processes
- ACA and compliance support
- Partner with Payroll and Benefits Operations on downstream deduction validation and issue resolution
- Support annual vendor file changes, testing, and benefits compliance activities
- Core HCM + Talent + Performance
- Serve as the enterprise subject matter expert and functional owner for Core HCM foundations and Workday Talent modules, including Goals, Performance, Calibration, Career Management, and Succession.
- Own the end-to-end design, optimization, and governance of talent-related business processes across:
- employee lifecycle and job change events
- supervisory organization and reporting structures
- talent review and succession planning workflows
- enterprise performance and goal-setting cycles
- career management, including career pathing architecture
- Lead the design of scalable, auditable performance and talent workflows that enable enterprise calibration and support downstream compensation, rewards, and leadership decision-making.
- Partner with HR and business leadership to translate talent philosophy and strategy into effective system-enabled experiences, ensuring consistency, equity, and adoption across the organization.
- Collaborate closely with Total Rewards and Talent partners to define requirements, optimize security and workflows, and deliver accurate, actionable reporting and talent insights that inform workforce planning and succession decisions.
- Tier 1 Production Support + Triage Operations
- Provide Tier 1 and Tier 2 triage leadership across HR and Payroll-related Workday support tickets
- Serve as the escalation point for intake, prioritization, issue categorization, and routing standards
- Triage inbound tickets across functional towers including:
- HCM
- Compensation
- Benefits
- Talent
- Performance
- Payroll Impacts
- Time Tracking
- Access Management
- Drive root cause identification across configuration defects, security issues, process failures, integrations, and user support questions
- Establish SLA-based support standards, intake workflows, ownership models, and escalation paths
- Partner with HR Operations, Payroll, and COEs to ensure tickets are resolved with strong communication and minimal business disruption
- Identify repeat ticket trends and convert production issues into roadmap enhancements, knowledge articles, or automation opportunities
- Maintain documentation, triage playbooks, and support governance standards that scale across the HR technology ecosystem
What You Bring
- 5 to 7 years of progressive Workday experience
- Deep expertise in Compensation with large-scale merit and base pay cycle leadership
- Strong experience with job architecture, leveling, and enterprise redesign initiatives
- Proven Workday Benefits expertise including Open Enrollment leadership
- Experience supporting Talent, Performance, and HCM business process design
- Strong production support and ticket triage leadership experience
- Ability to operate across strategic roadmap work and urgent production support
- Excellent communication and cross-functional partnership skills
- Strong analytical thinking with the ability to translate business needs into scalable system design
- Preferred
- Experience in healthcare, veterinary, retail, or other distributed workforce environments
- Experience supporting acquisitions and policy harmonization
- Experience with Workday reporting and downstream payroll impacts
- Experience managing contractors or AMS resources
- Workday certifications in Compensation, Benefits, HCM, or Talent
Why Thrive
For pets to thrive, people like you must thrive too. At Thrive Pet Healthcare, you’ll join a collaborative community that invests in your growth, supports your well-being, and gives you the opportunity to shape systems that directly support the people caring for pets every day.
How You’ll Grow With Us
Here, you can grow your career through access to meaningful learning opportunities, leadership programs, and continued development, including:
- Free CE and learning resources through ThriveU
- Leadership development workshops
- Career mobility across departments and teams
- Opportunities to contribute to enterprise projects and innovation initiatives
With a nationwide network of hospitals and a dynamic Home Office, you’ll have space to thrive in your career—where your growth and wellbeing are deeply valued.
Benefits – Our Care in Action
We provide benefits designed around your mental, physical, emotional, and financial wellbeing. Some key offerings include:
- Paid time off including 8 weeks of full-pay parental leave, bereavement for humans and pets, and time off for new pet adoptions
- Medical, dental, and vision insurance, plus HSA and FSA options
- Generously subsidized backup care for children, adults, and pets
- Mental health resources including therapy and coaching
- 401k with employer contribution and no waiting period
- Pet perks including free exams and discounts at all Thrive Pet Healthcare locations
- Student loan support and scholarship programs
- Continuing education with free courses and paid time off to complete
…and so much more.
Diversity, Equity, Inclusion & Belonging
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all our team members, pet parents, and pets. We strive to create a culture where everyone feels they belong, are supported, and are empowered to thrive.
Ready to Join Us? Apply Today!
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