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Veterinary Client Service Representative

Kildaire Animal Medical Center
Location: Cary, NC, 27511
Time Type: Part-Time

Description

Kildaire Animal Medical Center, a Thrive Pet Healthcare partner, is seeking an outstanding associate to add to our talented team of professionals! We have a new opportunity for a full-time Veterinary Customer Service Representative.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

Competitive pay
401(k) with employer match
Mental health resources, including easy access to therapy through Lyra Health
Paid parental leave
Purr-ental leave for when you adopt a pet
Subsidized backup childcare and elder care
Expert advice, support and network discounts for fertility and family planning
FREE CE courses
Pet perks and veterinary service discounts
Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $15 - $16 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Job Summary:

As a customer service representative, you will be a key player in building relationships and providing experience in serving our clients' appointment and medical needs. You'll have the opportunity to work alongside experienced doctors and technicians and opportunities to grow within your profession!

Job Duties:

Greet clients with enthusiasm, answer multi-line phone system
Gather patient history/information; educate clients on annual care
Schedule daily appointments, organize next day procedures
File patient documents
Outline costs and fees in a positive light while supporting hospital payment policies
Respond to emergencies when they arise
Ensure the comfort of clients and patients during wait times, explain any delays to clients
Work with technicians and doctors to ensure patients and clients receive the best care

Job Requirements:

Love for animals and people alike
Professional demeanor and outgoing personality
Ability to create strong and memorable interactions with every client
Strong relationship building and bonding skills, both face-to-face and over the phone
Organized and able to multi-task in a busy work setting
Great memory for client and patient names, ability to greet them by name
Commitment to working within a team environment
Positive, will-do attitude
Veterinary experience is preferred but not required

Why work at Kildaire Animal Medical Center?

Kildaire is a high-quality practice equipped with the latest technology in beautiful and clean facilities. We promote an emotionally intelligent work environment with a positive work/life balance. At Kildaire we invest heavily in our employee's long-term health and happiness!

We look forward to hearing from you, apply today!!

Apply Now