Veterinary Office Manager

Veterinary Office Manager

Full-time

Elgin Veterinary Hospital

Elgin, TX

About You  

You’re organized and have experience keeping hospital operations on track. You’ll support daily workflows, manage inventory and equipment, assist with technician training, manage OSHA/RSO safety compliance, and complete daily charge-capture audits to ensure accurate billing. In addition, you’ll be the head of the paraprofessional staff supervisory department. The office manager will partner with the Hospital Administrator to ensure the hospital has continuous management on-call coverage outside of regular business hours and ensure team members and the hospital are supported.

Your Experience & Skills 

Work Environment & Schedule Requirements

• Uphold Thrive and hospital core values.
• Able to stand and walk for extended periods, with or without reasonable accommodations.
• Able to work at a computer for extended periods.
• Comfortable working around large animals; may be exposed to animals that bite or kick.
• Flexible schedule, including occasional late shifts, overtime, weekends, and/or travel as needed.
• May be exposed to anesthesia, radiation, and biological hazards.

Qualifications: 

• Veterinary experience required.
• Experience in inventory management.
• Knowledge of veterinary medications, supplies, and equipment.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency with inventory systems and Microsoft Office (Vetspire preferred).
• Ability to work independently and prioritize tasks.
• Flexibility to adapt to changing priorities and deadlines.
• Commitment to providing exceptional care for animals and supporting the mission of our company.

Nice to Have

• A service-minded, organized approach and strong follow-through.
• Comfortable working with minimal supervision and escalating issues appropriately.
• Large-animal handling awareness and commitment to safe work practices.

Elgin Veterinary Hospital is looking for an Office Manager to join us as part of the Thrive Pet Healthcare community. 

At Elgin Veterinary Hospital, you’ll feel the warmth and culture of a small hospital. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local culture with the benefits of Thrive's national resources. 

About The Hospital

Elgin Veterinary Hospital is a Bovine and Equine emergency referral and primary care facility that offers the best medical and surgical treatments. 

You’re Willing and Able To

Duties and Responsibilities: 

• Complete daily charge-capture audits for appointments and hospitalized patients by reviewing treatment sheets and medical records.
• Support front office with payment collection processes and adherence to hospital financial policies.
• Manage the A/R billing cycle, including client statements/invoicing cadence and follow-up per Thrive collections policy.
• Build and maintain Vetspire packages and pricing/markups to support accurate, consistent charging.
• Train and coach team members on documentation, workflow, and charge capture; partner with the team to understand inventory needs and communicate inventory status and upcoming orders.
• Reconcile payments and balances between the PMS and financial systems; track exceptions and resolve discrepancies.
• Monitor cost of goods/services and identify opportunities to improve margins and reduce waste.
• Receive and verify shipments; resolve discrepancies; review and approve vendor invoices.
• Maintain accurate inventory records for supplies, medications (including controlled substances), and equipment in accordance with Thrive policies.
• Manage par levels and place timely orders to prevent stockouts and support patient care.
• Complete regular inventory counts/audits (monthly/quarterly as needed) and report usage trends and variances.
• Source vendors, negotiate pricing, and track orders/deliveries to ensure best value and on-time supply. Stay informed about industry trends and best practices.
• Ensure regulatory and safety compliance for medications and controlled substances (DEA/OSHA/Thrive policies) and serve as the hospital OSHA & Radiation Safety Officer (RSO).
• Oversee training for all new and current team members.
• Coordinate the schedule for all departments, including managing time off requests and holiday coverage.
• Plan and budget for support staff growth with the Hosptial Administrator
• Review applicants, conduct interviews, prepare job offers with the Hospital Administrator
• Progressive discipline in accordance with Thrive’s current policies and procedures to ensure accountability.
• Weekly review timecards, time corrections for team member’s punch cards, and management of excessive overtime for all team members.
• Regular 1:1s with all team members to address needs, concerns, progress updates, training needs, and more.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills 
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.